Last Updated: August 8, 2025
Disclosure: This is a resale marketplace. Ticket prices may be above face value.
At our company, we are dedicated to providing a secure and reliable platform for buying and selling event tickets. Our refund policy, which is an extension of our 100% Buyer Guarantee, is designed to give you peace of mind with every purchase. Please read this policy carefully to understand your rights and the procedures for requesting a refund.
Every purchase made through our platform is protected by our 100% Buyer Guarantee, which is the foundation of our refund policy. This guarantee ensures that:
Your tickets are authentic and valid for entry.
Your tickets will be delivered on time for the event.
The seats you receive are exactly what you ordered, or comparable alternative seats will be provided.
You will receive a full refund if an event is canceled and not rescheduled.
If any of these conditions are not met, you may be eligible for a refund as outlined below.
You may be eligible for a refund under the following circumstances:
Event Cancellation: If an event is officially canceled and not rescheduled, you will receive a full refund of the purchase price, including all fees.
Event Postponement/Rescheduling: Your original tickets are typically valid for the new date. Refunds for these events are generally not offered unless explicitly stated by the event organizer.
Invalid or Fraudulent Tickets: If you are denied entry due to invalid or fraudulent tickets, you may be eligible for a full refund. You must notify us immediately and provide proof of denial.
Tickets Not as Ordered: If the tickets delivered are not what you ordered and we are unable to provide comparable alternative tickets, you may be eligible for a full refund. You must notify us within a reasonable time frame.
Tickets Not Delivered: If your tickets are not delivered in time for the event, you may be eligible for a full refund.
Refunds will generally not be issued in the following situations:
Buyer’s Remorse: All sales are final once confirmed. We do not offer refunds for a change of mind or an inability to attend.
Entry Denied Due to Buyer Action: If entry is denied due to your failure to comply with venue rules or late arrival.
Minor Ticket Discrepancies: Minor discrepancies that do not materially affect the value of the ticket.
Event Changes: Changes to event details such as performers or set times that are not full cancellations.
To request a refund, please:
Contact our Customer Support team immediately.
Provide your order number and a detailed explanation.
Be prepared to provide supporting documentation, such as photos or official statements from the venue.
Once your request is approved, we will process the refund to your original method of payment.
Refunds typically take 5-10 business days to appear on your statement.
All refunds will include the full purchase price, including all service and delivery fees.
If you have any questions about our refund policy, please contact us at:
Email: support@Eventixmarket.live
Phone: 1-833-264-2889